Privacy Policy


Introduction

For the purpose of this Privacy Policy "you" or "your" means any end user accessing our App or our Website (as defined below), "we" or "us", "our" means SamKnows Ltd with registered office at 1 Little New Street, London EC4A 3TR and registration number 06510477.

This Privacy Policy together with our cookies policy available at www.measuringbroadbandcanada.com/cookie-policy (the "Cookies Policy"), SamKnows website terms available at www.measuringbroadbandcanada.com/terms-and-conditions (the "Website Terms") and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be used, processed and disclosed by us. This Privacy Policy also sets out how you can instruct us if you prefer to limit the use of that personal data and the procedures that we have in place to help safeguard your privacy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By using the SamKnows application (the "App") or accessing our Website at https://samknows.com (the "Website") or any other related apps or websites or submitting information to us (through or in connection with the App or the Website) you signify your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use the App, access the Website or submit information to us through or in connection with the App, the Website or otherwise.

This Privacy Policy contains the following sections:

  1. Information We May Collect From You
  2. Information we collect about you and your device.
  3. How We May Use The Information Collected From You
  4. Information Security
  5. To Whom Will Your Information Be Disclosed?
  6. Your Rights Of Access and Correction In Relation To Your Personal Information
  7. Cookies
  8. Where We Store And Process Your Information
  9. Your Consent And Changes To This Privacy Policy
  10. Use Of Your Personal Information Submitted To Other Websites or Apps
  11. Data Retention
  12. Children
  13. How to Contact Us
  14. Updates to your data

1. Information We May Collect From You

1.1 We collect the information you give us (“Submitted Information”). This may include “personal information” which is information about you as an identifiable individual, such as your name and contact information. We may also collect information that does not identify you, such as information about your broadband internet performance, if you choose to participate in our Measuring Broadband Canada Program. If you participate in this program, we also collect:

a) Your name

b) Your address and email address

c) Your IP address

d) Your telephone number

e) Your username, password


2. Information we collect about you and your device

2.1 Each time you visit our Website or use our App we may automatically collect the following information:

2.2 Technical information including:

  1. The type of computer you use and your IP address;
  2. Details of your visits to our Website including, but not limited to traffi c data, weblogs and other communication data (""Log Information"").
  3. Location information.
  4. Time of data collection. We record the times when we perform measurements of your fixed broadband performance. Some measurements function by recording a start and end time.
  5. Information we receive from other sources (""Third Party Information""). We are working closely with third parties (including, for example, the communication operators, business partners, sub-contractors or public bodies in relation to our broadband measurement services. When required by applicable law, we will notify you when we receive information about you from them and the purposes for which we intend to use that information.

2.3 We may check some of the information that you provide against third party databases to confirm that it is accurate.

2.4 We have no access to your credit or debit card details, but we may have access to your billing address and payment history in order to assist with customer service enquiries. Under no circumstances are these details disclosed to any third parties other than those who need to know this information for the performance of the services requested by you.

3. How We May Use The Information Collected From You

3.1 We may process this information for the purposes set out in this section:

  1. Providing and personalising our products or services;
  2. Carrying out our obligations arising from any contracts entered into between you and us;
  3. Providing you access to all parts or features of our services or the Website;
  4. Notifying you about changes to our services;
  5. Improving and developing our services or the Website;
  6. Ensuring that content from our Website is presented in the most effective manner for you and for your computer or mobile device;
  7. Dealing with your inquiries and requests, including contacting you where necessary;
  8. Administering registration records
  9. Contacting you for your views on our services and notifying you occasionally about important changes or developments to our services or the Website;
  10. Carrying out market research campaigns.

3.2 We may also gather this information and statistics for the purposes of monitoring the usage of the App or the Website and our services and may provide such aggregate information to third parties such as the communication operators. For instance, we will collect aggregated data (i.e. aggregated statistics that describe broadband performance) about the performance of your broadband connection and share it with third parties (for example, we may provide aggregated information to a communication operator about the internet broadband performance of 1,000 broadband connections). These statistics will not include information that can be used to identify you.

3.3 You may ask us to provide you with information about our services or services offered jointly with or on behalf of other organisations by sending us an e-mail to hello@samknows.com or writing to us at the following address: 135 Park Street, London, SE1 9EA, United Kingdom.

3.4 If you stop using our services, the App or our Website or your permission to use the App, the Website or our services is terminated, we may continue to use and disclose your personal information in accordance with this Privacy Policy (as amended from time to time) and as permitted or required by the applicable law. However, if you wish us to stop e-mailing you with marketing information in connection with the App, the Website or our services, please send your request in accordance with paragraph 11 below.

4. Information Security

4.1 The Internet is not a secure medium. However, we have put in place various security procedures with regards to the App and the Website and your electronic communications with us, as set out in this Privacy Policy.

4.2 Where you have been allocated a user admin area (an "Account"), this area is protected by your user name and password, which you should never divulge to anyone else. You are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4.3 Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet.

4.4 We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

4.5 Personal Information we control may be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes we indicate in this privacy policy, or otherwise disclose to you, or such other purposes as may be permitted or required by the applicable law. The personal information we collect is managed from our offices located in London.

4.6 All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our users’ information.

4.7 Certain services we offer may include social networking, chat room or forum features. When using these features please ensure that you do not submit any personal data that you do not want to be seen, collected or used by other users. If you post your information on a public social network, chat room or forum, we are unable to control how other users may access or use it, and are not responsible for their actions. We recommend you use caution when choosing to publish your personal information.

5. To Whom Will Your Information Be Disclosed?

5.1 Your information may, for the purposes set out in this Privacy Policy, be disclosed for processing including as follows:
a) If we have reason to believe that using or disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iii) investigate security breaches or cooperate with government authorities pursuant to a legal matter; or (iv) to protect our rights, safety or property;
b) If we merge with or are acquired by a third party or should any such transaction be proposed, the information we hold may be one of the assets disclosed as part of the transaction.

5.2 If you choose to participate in our Measuring Broadband Canada Program, we may share some of your personal information with your internet service provider, (ISP), and request information about you from your ISP so that they may confirm your service tiers and other information relevant to the program.

6. Your Rights Of Access and Correction In Relation To Your Personal Information

6.1 You can write to us at any time to obtain a copy of your personal information and to have any inaccuracies corrected. Where appropriate under the applicable law, you may have your personal information erased, rectified, amended or completed. Please write to: 135 Park Street, London, SE1 9EA, United Kingdom with your request.

6.2 Please include your name and address in your access or rectification request. We should be grateful if you would also provide brief details of the personal information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data).

6.3 We will require proof of your identity before providing you with details of any personal information we may hold about you.

6.4 We may charge a reasonable fee from you when a request is manifestly unfounded or excessive or repetitive or we receive a request to provide further copies of the same information.

7. Cookies

7.1 We use cookies to distinguish you from other users of the App, or our Website. This helps us to provide you with a good experience when you use the App or browse our Website and also allows us to improve the App and our Website. For detailed information on the cookies, the way we use them and the purposes for which we use them, see our cookie policy https://www.measuringbroadbandcanada.com/cookie-policy.

8. Where We Store And Process Your Information

8.1 The data that we collect from you may be transferred to, and stored at, a destination outside of Canada, including in the United States and the European Economic Area ("EEA"). It may also be processed by staff or service providers operating outside of Canada who work for us or for one of our suppliers or affiliates. Such staff or service providers may be engaged in, among other things, the provision of the services, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. As a result, while located in a foreign jurisdiction, your personal information may be accessible to law enforcement and other authorities in accordance with the laws of those jurisdictions. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Your Consent And Changes To This Privacy Policy

9.1 By submitting any personal information (including, without limitation, your payment details) to us or by downloading and using our App you consent to the use of information as set out in this Privacy Policy. We reserve the right to amend or modify this Privacy Policy and if we do so we will post the changes on the App and/or our Website. It is your responsibility to check the Privacy Policy every time you submit information to us. Use will signify that you agree to any such changes.

9.2 We reserve the right to amend or modify this Privacy Policy and if we do so we will post the changes on the App and/or our Website. It is your responsibility to check the Privacy Policy every time you submit information to us. Use will signify that you agree to any such changes.

9.3 In the event the purposes for processing personal information change, then we will contact you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing which is not compatible or similar to the originally specified purposes.

10. Use Of Your Personal Information Submitted To Other Websites or Apps

10.1 We are not responsible for the privacy policies and practices of other apps or websites even if you accessed the third party app using links from our App or by means of our services.

10.2 We recommend that you check the policy of each app or website you visit and contact the owner or operator of such app if you have concerns or questions.

11. Data Retention

11.1 We will keep your data for as long as: (i) you have consented to it; or (ii) it is necessary for us to provide you with our services or to comply with our obligations under applicable law (such us tax and accounting rules), this Privacy Policy, or our Terms; (iii) it is required in respect of the purposes for which such information was provided to us, including where you have given us permission to use it to contact you in the future for marketing purposes, (which may include sending you emails or SMSs about the broadband measurement services we promote).

12. Children

12.1 We do not knowingly collect personal information from children under 13. If a child under 13 has provided us with Personal Information, his or her parent or guardian may contact us for the purpose of requesting we delete this information.

13. How to Contact Us

13.1 If you would like to let us know about something we have done, or failed to do, whether positive or negative, or you have other questions about our processing of personal information, please let us know. Your comments enable us as an organisation to learn and continuously improve our services.

13.2 You may contact Neil Campbell at data@samknows.com.

14. Updates to your data

14.1 If your personal details change, please help us to keep your information up to date by notifying us at community@samknows.com.